Frequently Asked Questions

Which lot is my monthly pass valid on?

Each pass or decal details the number of the lot you selected when signing up for monthly parking. The decal gives you parking privileges in that lot only.

What do I do if a pay station does not work? I don't want to get a notice.

Sometimes a pay station malfunctions and we understand this causes our customers concern. We are therefore committed to ensuring that any piece of equipment is repaired as soon as possible. If you encounter a meter that is out of order, please let us know by calling 214-871-6061, and we will immediately dispatch a technician. Please leave your license plate number to ensure you don't receive a violation notice.

I am a monthly parker, what if I can't find a space in my lot?

While this should not happen on a regular basis, there are occasions when a lot may be full. If this is the case, please park on the next available Platinum Parking lot, displaying your decal in the usual way. Please call our office so we may inform our patrol staff to ensure you do not receive a violation notice. If you find the lot is full on a consistent basis, please let us know immediately.

Please note that some lots may not permit you to park with a permit from a different location. Please contact us at once to let us know that is the situation. The number is 214-871-6061

I received a violation notice and I just don't think I should have gotten one.

Please let us know about it. We will be happy to provide further explanation about the issuing of the violation notice. We want to avoid unfairly written notices. You will find our agents courteous and understanding. To appeal a violation notice click HERE.

What happens if I don't pay my notices? Do you tow?

Platinum Parking patrollers are equipped with hand-held computer units that help ensure the enforcement system is fair and accurate. The hand-held units also contain a "tow list" of persistent violators who have notices that have not been paid. When encountering a vehicle that is on the tow list on one of our lots, the hand-held unit alerts the patroller, who may have the vehicle impounded.

Please add to this list of FAQ's by sending us an email.